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Refund/Exchange Policy


REFUND: We will gladly accept  your Swag Bags Return  within 3 days of receiving your purchase.... Email us your issue for returning with proof of purchase, ship back the product within 48 hours along with a tracking number included in your email. The item must be unused and in the new condition that it was received. Once our quality control department inspects the return you will receive your complete refund in the original form of payment minus a $8.99 restocking fee.

EXCHANGE: Upon 48 hours of receiving your item if you would like to exchange your product contact us at customersrvc@swagbagswholesale.com. There is a 1 time exchange limit on items unless there is a shipping error or damage to the product.

Shipping Process


Once your invoice payment is processed order fulfillment begins.

Order Fullfillment

Next our warehouse team retrieves and inspect the quality of your item and prepare for shipment.

Tracking Number

Our Reps will now send you an email along with a tracking number via USPS to follow your package to its final destination. The process takes approximately 3-5 days if your product is in stock however if it is not in stock shipping time is 14-21 days.